Silver Thatch Guest Services

Your Cayman Vacation Starts Here!

Grand Cayman Silver Thatch location

Central Location

Our Welcome Center is located on the way to 90% of our vacation villas. No detours!

Personalized Service

Rely on our on-island hospitality staff to coordinate your dream vacation.

Exclusive Discounts

Your Silver Thatch Member Card saves you 10% at many of our preferred vendors.

Silver Thatch Welcome Center

Welcome to Grand Cayman! We are delighted to have you as our guests

Upon arrival, drop by our Welcome Center to collect your free snorkel gear and check-in packet. Included with your check-in packet is your Silver Thatch Guest Benefit Card. Your personalized benefit card unlocks exclusive 10% discounts at our preferred vendors from restaurants to watersports providers, boat charters, and more! 

Visit our Preferred Vendors page for more details.

  • Silver Thatch Guest Benefits:
  • Personalized Silver Thatch Guest Benefit Card.
  • Complimentary check-out of ScupaPro™ Snorkel Gear.
  • Discounted Private Boat Charters.
  • Complimentary check-out of baby gear, tech gadgets, and more!
  • Silver Thatch Fitness Center access (18 or older).
  • Business center WiFi, iMacs, printer/scanner, and shipping supplies.

Take a Virtual Tour of our Welcome Center Below.

Contact Us

Our on-island guest services office is open 

Sunday – Fridays from 9:30am – 5:00pm and Saturdays from 9:30am – 6:00pm

Jay Telfer Grand Cayman Villas

Jay Telfer, Guest Services & Delivery

Emily Evans, Guest Services Manager

Leah Hulse, Guest Services

Our local Cayman managers Emily Evans or Leah Hulse may be reached by email or phone:

Locally at 1-345-949-5821

Toll-free at 1-866-358-8455 ext 4