On-Island Guest Services
Silver Thatch Guest Services provides significant value to our villa guests. Our investment in a first-class welcome center, local staff, and deep supply of guest-requested items aims to narrow the experience gap between staying at a hotel resort versus vacationing in a private villa.
By providing a range of complimentary services, on-site amenities, and access to a trusted network of preferred vendors, our guests will find the comforts of home easily within reach.
Take a virtual tour of our Welcome Center.
Free Snorkel Gear
We have plenty of ScubaPro™ snorkel gear for all members of your group. A signed waiver at check-in is all that’s required.
We offer Bluetooth speakers, Apple TVs, DVD players and a small movie collection for guests to check-out and enjoy during their stay.
Pamper yourself with a spa treatment or massage. Our hospitality team can coordinate the perfect at-villa pampering experience.
Our business center is equipped with everything you need to print reports or boarding passes, scan documents, or conduct a video conference.
Silver Thatch maintains strong relationships with 4-5 executive chefs and 3-4 local cooks to create lavish in-villa dining experiences for you and your guests.
We provide traveling families complimentary Pack-‘n-Plays, baby gates, booster seats, crib sheets, and high-chairs with trays for our tiniest guests.
For the comforts of home we also offer convenience items from beverage coolers to shower chairs, Keurig coffee makers, Nespresso machines, box fans, and more!
Our On-Island Staff
While vacationing in a foreign country every guest wants the best area recommendations from trusted local experts. Our guest services team at Silver Thatch are your personal local experts to the best Grand Cayman has to offer. From dinner reservations to the best snorkeling or fishing charters and everything in between, let our on-island experts connect you to the best experiences on island.
Grand Cayman: (345) 949-5821
US: (804) 250-6754
Jay Telfer, Guest Services & Delivery
Emily Evans, Guest Services Manager
Leah Hulse, Guest Services
|Sunday – Friday||9:30 am – 5:00 pm|
|Saturday||9:30 am – 6:00 pm|